Start Preparing Now for Next Year’s Cyber Monday:

The weekend following Thanksgiving can easily be named one of the biggest shopping weekends of the year. Just this year, Cyber Monday brought over $11 million in sales from over 80 million people. As a small business owner, this opportunity is not one to miss as it can help you reach your short- and long-term sales goals. We suggest that businesses start preparing now for next year’s chaos to ensure that Cyber Monday is a success.

Thankfully, Cyber Monday has made it easier for customers to purchase their holiday gift list with a simple click of a button. Unlike Black Friday, customers no longer need to map out shopping routes, wait in never-ending lines, or fight their way to the cash register. This significant change in retailing has urged more consumers to order online. To prepare for a large number of shoppers visiting your online store, we suggest updating the speed of your website. You can measure this through Google’s Paid Speed Insights. Note that your website should ideally load in less than three seconds. If your website does not load within that time range, there is a high chance that users may move on to your competitor’s site.

You can additionally use your website to promote offers running exclusively on Cyber Monday. This campaign can create a sense of urgency for customers who may be browsing your website before November 29. As an example, try revealing weekly deals on hot products leading up to Cyber Monday. If your website utilizes cookies, you can track whether a customer has viewed these offers, and therefore, tailer their future visit around this information.

Since there will be a large number of online traffic, it may be helpful to have a customer service team available to answer questions and assist customers with any problems. An effective customer service team can be easy to reach on multiple platforms, such as phone, email, social media, or online chatbot.

As explained in our previous blog, Direct Marketing Solutions, direct marketing can also be an effective tactic to use when communicating with your customers. If your business has established a mailing list, we recommend utilizing the subscriber’s information to send specific details about Cyber Monday. By directly contacting customers, there is an immediate sense of loyalty felt between the recipient and business. You could use this relationship to offer brand advocates a pre-access code to Cyber Monday deals or a product sample with a specific purchase. If successful, this promotional style will translate to word-of-mouth marketing through their advocation for your business.

Although loyal customers are always beneficial to a business, it is important to reach new customers too. To do this, we recommend using social media to inform and engage prospects about your Cyber Monday offers. At Absolute Marketing Solutions, we like to use Instagram and Facebook ads to reach a larger audience. These platforms allow you to track analytics relating to your advertisement and can be easily managed. To differentiate your Cyber Monday advertisements from others, use hashtags like #cybermonday, #shopsmall, or #cybersales.

Although many other promotional tactics can be used to market a business during Cyber Monday, we have selected these specific methods to ensure success in sales.

If you have any questions regarding promotional or marketing tactics, please contact one of our experts at Absolute Marketing Solutions.

Brands Aren’t Made in Factories, nor Photoshop 

For the past few years, Forbes has named Apple, Google, and Microsoft the top leading brands in the world. Like most people, I am sure you were picturing their logos as you simultaneously read this statistic. If this is the case, you have successfully exhibited brand recognition with these multibillion-dollar companies.

Although the mentioned companies have many financial resources to help build a positive brand image, it is not to say that a small business cannot do the same. Based on our experience, we have found that small businesses either do not understand the importance of a brand or believe that their product represents the brand itself. However, building a brand around your product is essential in conveying a business’s message. To understand this dilemma better, we have provided some common questions received from clients about branding. 

“Is it too late to create a brand?” 

Branding impacts all aspects of a business, regardless of the age of your business. If you have been in business for a few years, there is a high chance that you have created an accidental brand. An accidental brand occurs when a company unconsciously designs a brand based on the established characteristics of the business. For example, your company may be known for its convenience, authenticity, quality, or customer service. You can use these qualities to your advantage by delivering a consistent brand promise that conveys your company’s mission. If successful, your business can achieve positive brand equity. 

“What does a brand need besides a logo?” 

While a logo helps gain brand recognition, there are many more aspects that can help create a brand. In fact, a brand’s identity is what truly helps a brand gain its presence. These characteristics can include a company’s color palette, font, tagline, tone, or perceived value. Nevertheless, we have noticed that most small businesses don’t pay attention to these details when establishing their brand identity. When branding for a client, the Absolute Marketing Solutions team does extensive research on the meanings of colors, fonts, and shapes before producing multiple examples to present to our clients. Depending on their feedback, we may have to restart the entire process. This method seems tedious now, but it is understood that a logo can be a company’s most valuable intangible asset. 

“I need social media marketing, not branding…”

Branding is part of everything you do in a business; therefore, your brand should influence your company’s culture and content. For instance, our Social Media Manager works hard to mimic our client’s brand when creating content for social media. These details include the caption, emojis, filter, and pictures she chooses to post. In many cases, we have found that consistency provokes interest and following on social media. Without an established brand, customers may get confused about what your company is trying to deliver. 

“Isn’t promotion the same thing as branding?” 

In short, the answer is no! Promotion is a form of marking communication in which the publicization of a product, organization, or venture increases sales or public awareness. The most successful form of promotion pushes branded products towards consumers. One of our clients, Eddie and Sam’s NY Pizza, has a popular style of pizza that is crafted with authentic New York water. This factor is an advantage for Eddie and Sam’s that pulls customers in to taste their product. When we recently created coupons for them, many consumers were already aware of the brand, and therefore, utilized this form of promotion. In the end, this promotion would not have been as successful if Eddie and Sam’s had not established the proper branding before the campaign.

As you can see, a business’s brand takes time to establish and should be professionally crafted. As a small business, a recognizable and preferred brand is essential when building awareness, esteem, and loyalty.

If you have any questions about branding or logo design, please contact one of our experts at Absolute Marketing Solutions.