A Business Owner’s Guide to Digital Marketing

Posted on December 27, 2018 by absolute.admin3

The red bubble on your inbox icon reads 52. It’s 7:02 am. Gulping your coffee, you start wading through the email chaos. You clench your mug – half of these emails are ads for digital marketing services. Finding digital marketing help has been on your to-do list for a week, but more options bring more confusion. How do you choose a digital marketing person or team when you don’t know what digital marketing entails? Can digital marketing be done by one person? More importantly, how is digital marketing even defined? Now your head is spinning with questions you don’t know the answers to. Digital marketing efforts will be postponed another day… or five.

We’re often asked, “what’s the difference between regular marketing and digital marketing? and “is digital marketing social media?” so we decided to break it down. The basic definition of digital marketing is: “the marketing of products or services using digital technologies, mainly on the Internet, but also including mobile phones, display advertising and any other digital medium.”

The main difference between digital marketing and traditional marketing is, of course, the Internet. Digital marketing is on the rise because it is more measurable, targeted and personable than traditional marketing. However, it’s no surprise that many are unsure about the digital marketing process, the roles that are necessary, and how digital marketing can be utilized for business.

Web Design

Developing a website is not included in digital marketing, but digital marketing activities (when done well) drive traffic to your website. If potential customers are directed to your site and cannot find what they need, the digital marketing practices are useless. It is imperative that your website is fully developed before moving forward with digital marketing, so we always recommend beginning with website design.

In today’s noisy landscape, your website is the first impression, portraying your value to visitors. An informative, eye-catching and easy-to-use website is crucial to any business in defining its brand, connecting with customers and influencing buying decisions. Not only does your website need to be effective on a computer, but it must be equally effective on a cell phone or tablet – this is referred to as responsive web design. Mobile traffic makes up nearly 60 percent of all web traffic, so it is crucial for websites to function on various devices. To learn more about our responsive web design services, click here.

Website Optimization

A website cannot be built and left alone. It takes constant testing, examining and measuring to ensure a website is performing effectively. The goal of website optimization is to convert visitors into customers. This may entail moving features around, changing colors or updating information to cater to different people. Website optimization is a perpetual process of educated experimentation. You can track and compare users’ actions, but preferences and features are constantly changing. By optimizing and updating your website, your online presence will never stagnate. Feel free to read more about our optimizing maintenance services.

SEO (Search Engine Optimization)

A great website is no use if no one can find it. That’s where SEO comes in. In order for a website to register with search engines like Google, popular keywords must be utilized. The SEO process includes website audits, link building and in-depth keyword analysis to determine which phrases people use when searching for your products or services. SEO requires a trained SEO professional, who sometimes works with the website developer when elemental changes are necessary. Want to read more about SEO? Click here.

SEM (Search Engine Marketing)

PPC (Pay-Per-Click) is the most common form of SEM. PPC is a key-word focused approach used as a form of paid advertising. The advertiser (you) pays the search engine a small fee each time your ad is clicked. When done efficiently, the visit to your website will result in a sale, which outweighs the amount paid to get the consumer there. This form of marketing generates immediate leads and measurable results. If you’re interested in PPC, or other forms of search engine marketing click here.

Display Advertising

Display advertising includes any type of banner ad used on websites, apps or social media that aim to deliver targeted messages. Digital advertising isn’t limited to banner ads, it also includes forms of outdoor advertising. Did you know that digital billboards can tell when it’s raining, and can change the displayed advertisement to fit the forecast? That’s the difference between traditional billboard marketing and digital billboard marketing. Digital marketers utilize ever-changing scenarios and concepts to their benefit – thank you, technology. Display advertising calls for a copywriter and graphic designer.

Social Media Marketing

Social media is no longer just a way to chat with your friends – it’s an opportunity to improve your business. Social media is a powerful digital marketing tactic; posting consistent, relevant content will help build a loyal following. Consumers have daily conversations about your industry. The best way for your company to remain at the center of the conversation is to become a part of the conversation. Social media is a forum for conversations, reviews and trending information, and must be constantly monitored. It’s crucial to know that it’s not all about receiving likes. One person can handle social media marketing, but the best work is done when writers, photographers and graphic designers create content together. There’s a lot to understand about social media. Here’s some more information.

Content Marketing

Businesses are continually finding ways to carve a place in the minds and hearts of consumers. The days of using a catchy jingle or a colorful print ad to capture customers are gone. In our digital age, one of the best ways to build trust among consumers is to offer something of value. Creating content (like blogs or video seminars) that solves a problem, entertains or educates consumers will help your business stand out. The content marketing process usually calls for a videographer/photographer, writer and graphic designer. Read on about our content marketing process.

Email Marketing

While email may be one of the oldest forms of digital communication, it also is one of the highest converting mediums. An effective email marketing strategy can connect you to your audience; email marketing software helps you understand your audience’s response so that you can plan your next marketing move. It’s a good way to ensure that specific audience members are receiving important announcements and opportunities. Email marketing is not as simple as just hitting send, the writing, visuals and flow of information must be well-thought-out. More about email marketing can be found here.

Public Relations & Reputation Management

Public relations focuses on storytelling, persuading and maintaining mutually beneficial relationships on clients’ behalf. The goal is to ensure that your business is being positively discussed by the public – both in person and online. PR professionals work to repair the business’s reputation and mend the repercussions if a business has been negatively impacted. When a business takes a hit, it doesn’t take long before it’s being discussed on the internet, making crisis management a digital concept. PR professionals must repair the digital status by pushing down any negative articles or comments in search rankings. This also entails sending custom messages to all stakeholders. Writers, spokespeople and social media managers may make up a PR team. If you need help managing your reputation, here’s a more in-depth look at our process.

Although we’ve discussed each component of digital marketing as separate, it takes a team of digital communication professionals to work together for consistency and success. Our clients utilize our team of graphic designers, content strategists, videographers, PR professionals, website developers and SEO experts for every digital marketing project. The best digital marketing is done as a team with a goal, tone, strategy and audience in mind.

Do you have a clearer understanding of digital marketing services? If not, give us a call to learn more about how we can help advance your business: (813) 908-6862.

You Might Also Like:

Phoebe

A recent graduate from the University of Tampa, Phoebe brings an understanding of journalism, PR, advertising & branding to the Absolute team. Her extensive customer service and cross-cultural communication experiences give her insights into various perspectives.

“Siri, what restaurants are near me?” How to break into local SEO for restaurants

Posted on December 29, 2017 by absolute.admin3

Like many restaurateurs, you probably see a lot of new faces in your restaurant every week. But where are all these new diners coming from? Most restaurateurs we have spoken to believe the adage that “the only marketing a restaurant needs to do comes from the kitchen,” and that word-of-mouth is responsible for bringing in most new customers. As catchy as that sounds, it isn’t necessarily so.

Right now, you may be thinking “Who cares how they found us? As long as they come in and eat.” The answer is simple: if you don’t know where your customers are coming from, then you have no hope of controlling how effectively you attract new customers. We have yet to meet a restaurant that didn’t want to attract new customers.

For the past two decades, study after study has demonstrated that the internet has surpassed all other means by which people discover restaurants. If you have not considered how and where your restaurant appears in search results (if it appears at all), you may be losing opportunities to create new customers and increase your local visibility. Local SEO is the marketing tactic that puts your restaurant in front of consumers when they are deciding where to dine.

Are you interested now? Let’s dive in deeper and learn a little more about what trends are driving the need for Local SEO and how to use it to drive more customers to your restaurant.

Why Local SEO is Important

Location, Location, Location

It has long been a restaurant maxim that the three most important decisions when opening a restaurant are location, location, location. Unless you are a destination restaurant, customers will not travel far to visit you. According to Brightlocal, the average time a consumer is willing to spend traveling to get to a restaurant is 17 minutes, which in most cities could represent just a few miles. This means that the majority of your customers are likely in a limited geographical area, or in other words, “local.”

According to research conducted by SinglePlatform, 75 percent of consumers say they frequently choose a restaurant based on local search results.

“Siri, I Want Tacos”

Most local searches are conducted on mobile devices, a trend that has only increased since the release of digital assistants such as Siri, Google, and Bixby. This “voice search” technology allows users to request information and the device searches the internet for the best response. When a user makes a request such as “I want tacos,” the device assumes that the intent is to find nearby taco restaurants. When your customers ask their phones for tacos, does it send them to you or someone else?

What is Local SEO?

Local SEO encompasses several activities aimed at helping businesses promote their products and services to local customers. Whether you are a single restaurant or a multi-location chain, local SEO can help customers find your location at the moment they are most likely making a dining decision.

There are several elements to an effective Local SEO effort, including directories and citations, reviews, website optimization, and local link building.

Directories and Citations

Citations are defined as any online mention of your business name, address, and phone number. You may find citations listed in local business directories, social media platforms, or websites and apps. The purpose of citations is to help users find local businesses in their area. Citations also influence the results you may see on local search engine rankings like Google Maps or Bing Places. For this reason, you should make it a habit to manage your business’ citations to ensure that they’re accurate.

Since the number of citations for your business has an impact on Local SEO, your restaurant locations should be listed on as many local and industry directories as possible. This is easier said than done, as there are typically dozens of directories with new ones emerging almost daily. There are at least 13 core local citation websites in the U.S. that you must be listed on.

Here is a list of just some of the directories for restaurants to be listed in:

Acxiom
Apple Maps
Bing
Citygrid
Facebook
Factual
Foursquare
Infogroup/ExpressUpdate
Localeze
Superpages
Yahoo!*
YP/Superpages
Yelp
Google My Business
TripAdvisor
Allmenus
Urbanspoon/ Zomato
Manta
Indeed
BBB

There are three main ways to perform citation management, manually, semi-automated, and automated. In manual citation management, you manually build and manage your citations. This is extremely time consuming and error prone. For this reason, we do not recommend this approach. Semi-automated citation management occurs when a firm uses an automated service to manage some citations while building and maintaining others manually. This service is provided by a number of vendors and is one we often employ for our clients. Automated citation management is wholly automated by service providers such as Moz Local or Yext. This can be the most cost-effective method of citation management.

If you decide to choose a semi-automated or fully automated local citation service, make sure to ask the service provider what happens should you decide to cancel your service in the future. Some vendors will claim ownership of your citations, which means you will have to go through the process again if you terminate your contract with them.

Optimize your citations

In addition to the number of citations your location may have, it is important and vital that your citations are accurate (and consistent). You should pay special attention to the Name, Address, and Phone (called the NAP), and make sure they are spelled EXACTLY the same way as they are listing on your Google My Business profile. If you fail to remain consistent, it may result in duplicate listings, which could negatively affect your local rankings. This is because Google recognizes it as two different addresses and will believe that you are two different businesses instead of consolidating it into one. You should consider your customer as well, as you want them to easily find you online and know where you’re located. Don’t confuse or frustrate them with multiple listings of your business.

Regardless if you choose the manual, semi-automated or fully automated citation management system, you will always want to maintain consistency with every citation. Optimize each listing with additional information such as business hours, contact information, photographs, and other useful pieces of information to the user. Remember to update the listings frequently, and have a system or process in place should you need to change them.

Reviews, Reviews, Reviews

Did you know that Google will serve restaurant results with the highest reviews and closest proximity in a local search? According to a collection of online review stats by Vendasta, star rating is the number one factor used by consumers to judge a business.

While that may be specifically tied to your rating on your Google My Business page, the more positive reviews across a various number of review websites, the better. Consumers are heavily influenced by online reviews and for a good reason. Quality, frequency, and variation are what customers are looking for. Here are a few stats from Vendasta’s series that are of particular interest to restaurant owners.

92% of consumers read online reviews
88% trust reviews as much as personal recommendations
95% of consumers suspect censorship or faked reviews when they don’t see bad scores

As you can imagine, it’s important to have a system and policy in place for handling customer reviews. For the positive ones, always make sure to thank the reviewer for their input. For negative reviews, always acknowledge them so that your audience can see that you care and are responsive. Next, try to take the conversation offline by directing them to a survey form, email, or phone call, depending on the nature of the complaint. For more information on how to handle negative online reviews, please visit our blog here. (link to how to handle customer complaints)

Is your website optimized?

There are several on-page SEO factors that play a role in helping or hurting your restaurant from ranking locally. Having a footer with your NAP displayed is highly recommended to make sure your contact info is consistent with your online citations. If your business has multiple locations, building a relevant landing page for each of them would be a best practice as well.

As for the specifics on your website, there are some parameters you can edit to get the most local SEO oomph. Let’s imagine that you operate Bernini’s, a fictitious Italian-style pizzeria in Hyde Park in Tampa. We recommend optimizing the following:

Page Title– This is the title of the page that the user will view on Google’s search results. In this case, we’d recommend you change it to something like, “Bernini’s Pizzeria | Authentic Italian Pizza Serving Hyde Park since 1981.” Try to summarize your business with as much information as succinctly as you can, so that the user can understand where you are and what you offer by taking a few seconds to read it.

H1 – This is the main headline of the page, and should describe what the user will find. An appropriate H1 could be, ‘Bernini serves Italian-Style Pizza in the Heart of Hyde Park.’

URL/ Slug – WordPress allows you to edit the slug of a webpage so that you can include keywords as well. You should include the name of your restaurant, in addition to your location. For example, this is the text in the address bar containing the website name, ‘www.berninisitalianpizza/tampa-pizza.’

Page Content – Here you have a blank page to tell the reader (and Google) what your restaurant is all about. Be sure to include your target location, in addition to relevant keywords. You should aim for 300-500 words here, but make sure the content is valuable to the reader.

Meta Description – Under your page title in the search results, you have a snippet of text available to describe what users will find on that given page. In December 2017, Google officially expanded its snippet length from 160 to 230 characters. In your meta description, be sure to provide a brief description of your business, location, at least one important keyword, and a call to action!

Local link building

If you ask any SEO, link building is one of the most important components of a successful SEO strategy. Link building involves acquiring links back (backlinks) to your website from high quality and relevant websites. The more links you receive from trustworthy and authoritative websites, the more trustworthy and authoritative your website will appear. Google’s (and other) search algorithms weigh backlinks very heavily when determining rankings. Since newspapers, magazines, and niche publications are typically both trustworthy and authoritative, receiving backlinks from this sort of publication can help your website rank higher for local searches. You should also reach out to bloggers and writers in your area to be featured on their local blogs and publications. Link building can be a very time consuming endeavor, but it is crucial for increasing your ranking in local search results.

Getting in a local pack can be very challenging, depending on your local competition and your digital marketing efforts to date. However, it’s not impossible. Developing a strategy to improve your restaurant’s local presence is a multi-step journey that takes time and cumulative effort. To get started on a local SEO strategy to boost your restaurant’s local visibility, contact the Tampa local SEO experts at Absolute Marketing Solutions by calling 813-908-6862. We’ll craft a unique digital marketing plan that addresses your business’ objectives and goals.

You Might Also Like:

Miné Salkin

Miné Salkin is a multimedia producer with a specialty in marketing, tech writing and digital storytelling.

5 New Years’ Resolutions Your Restaurant Should Have

Posted on December 15, 2017 by absolute.admin3

Every year, millions of Americans decide to make a list of ways to improve themselves in the new year. Whether it’s to drop a few pounds, land a dream career, or take a vacation to a bucket list destination, many people have dreams and aspirations.

As a restaurant owner, you’ve probably made a few resolutions in the past. A resolution to make more profit. A resolution to improve customer retention. A resolution to decrease employee turnover. Just like the will to lose weight, the motivation from new year’s resolution starts out strong, but can fizzle out after a few months when we go back to our normal habits and behaviors.

Sounds familiar? You’re not alone. While it’s human nature to always want to improve oneself, some goals need to be broken down into steps to be properly managed and executed.

New Year’s resolutions have a reputation for being hard to keep, but consider how successful your restaurant could be if you set achievable goals and reached them in 2018. At Absolute Marketing Solutions, we’ve worked with clients in the restaurant and hospitality industry achieve their goals that lead to revenue-boosting outcomes. Here are some New Year’s resolutions you should make for your restaurant, and how to nail them.

Improve your website

Does your restaurant order delivery or take out? If so, can guests order on your website? Over 57 percent of guests order from a restaurant online daily, weekly, or monthly. If your website isn’t mobile-friendly or responsive, then you could be sending customers to other restaurants.

Quite often, your website is the first impression that a potential customer has of your restaurant. Mouthwatering photos, detailed contact information, and a good user experience are all ingredients required to make a positive first impression. This is your best chance to encourage them to call, make a reservation, or order online.

>>Related post! To learn more about responsive web design for restaurants, visit our blog about 5 features your restaurant website must have in 2018.

Tidy up your local listings

Local listings are important for restaurant owners because listing mistakes can increase customer frustration and fewer visitors to your restaurant as they can negatively impact your local search rankings. Local listings and directory citations management can be a time-consuming process, so you may wish to enlist the help of an agency to manage it for you. For more information about restaurant listing and citation management, visit our local SEO services page and get a FREE powerlistings test!

Be a better listener

Part of creating a New Year’s resolution is to assess oneself and come to terms with your strengths and weaknesses. No matter how hard you or your staff may work at providing a world-class experience at your restaurant, not every customer will walk away satisfied. Reputation management is an ongoing process of reviewing and replying to your customers’ and critics’ likes and dislikes in a way that shows that your restaurant is a customer-centric brand. You do this by demonstrating a will to resolve problems and a desire to make the customer happy. Analyze the nature of your customers’ comments and sentiments, as it may indicate root issues that need to be addressed. If you need help putting together a reputation management strategy for your restaurant or business, we can help. Learn more about our Tampa reputation management services by visiting our page here.

Help your customers nail their resolutions

The chances are that your customers made resolutions too. Consider making changes to your menu such as offering lunch-sized portions for dinner, offering low-fat or low-carb substitutes for other menu items, and different ways to help your customers curb their caloric intake. Your customers will likely appreciate the flexibility in their ordering options, and it will motivate them to make healthier choices. If you offer smaller portions on your menu, it could also reduce the amount of food waste your establishment produces. As far as we can see, this is a win-win-win situation for everyone!

Partner with another business in your community

As always, you should aim to create meaningful partnerships with related brands in your community to increase brand awareness, and strengthen your position in your city. Let’s consider for a moment that becoming a health-focused restaurant is your business objective, and you want to partner with a local gym to offer discount and benefits for its members. You could create a campaign that rewards your customers with a discount to join that gym, and offer the gym’s patrons a discount at your establishment too. This may allow you to brand yourself as a health-focused eatery and attract a new clientele you otherwise would not have been exposed to.

Whether you need a website facelift, a local SEO audit of your directory listings, or a crash course on reputation management, your restaurant can benefit by paying closer attention to its digital presence. Make 2018 your year and take control of your restaurant’s presence online. Contact the team at Absolute Marketing Solutions today to get started!

You Might Also Like:

Miné Salkin

Miné Salkin is a multimedia producer with a specialty in marketing, tech writing and digital storytelling.

Wi-Fi marketing for restaurants and bars

Posted on November 28, 2017 by absolute.admin3

How to leverage free Wi-Fi to drive sales and customer loyalty

Wi-Fi marketing is one of the most cost-effective and innovative ways for restaurants to increase customer loyalty and brand recall while using hardly any additional technical resources. If you own a restaurant or bar, you may consider the benefits of Wi-Fi marketing, but you may also have some questions about how it works, and what it can do for you.

How does Wi-Fi marketing work?

Wi-Fi marketing works by exchanging your establishment’s Wi-Fi services to your customers for their contact information. You can do this in a variety of ways, such as prompting customers for their mobile phone number, email address, or a social media profile. After you have collected this information, you will have a solid list of qualified customers who you can market, and remarket to, through SMS coupons, email promotions, and social media campaigns.

How much does Wi-Fi marketing cost?

If you already have Wi-Fi set up at your restaurant or bar, you’ll simply need to add a second portal to securely isolate your guest network from your private network. This is usually a small charge, and many establishments, if done correctly, have found that Wi-Fi marketing can make more money! Some success stories can demonstrate how increasing your marketing list can bring back customer more often, ensuring they spend more time and more money at your restaurant or bar.

This sounds technical; how will I manage it?

While it’s not very difficult to set up and manage, if you’re not tech-savvy, it will be best to work with a technology solutions provider to manage this for you. You’ll need to identify how and where your users log in, whether it’s through your website or social media, and you’ll need to make sure you’re tracking them correctly. There are options that allow you to customize, design, and brand your entrance pages. If you want it to look professional, we recommend hiring a qualified professional to execute it.

Is Wi-Fi marketing safe?

Wi-Fi marketing is as safe as any other public network that a user may use. When you opt into a public Wi-Fi connection, you are acknowledging the risk and agreeing to a terms of use policy.

“The user doesn’t have much control over the security component of Wi-Fi, says Anup Balagopal, CEO and Founder of Wi-Fi Waiter, an innovative company that allows users to skip the line and order directly on their mobile phones.

“However, they should only browse secured sites through public Wi-Fi, which are https enabled. It is the responsibility of the merchant and Wi-Fi service provider to ensure security of the network by configuring firewall rules and not allowing peer to peer connection on the network,” advises Mr. Balagopal.

While it is common sense, you should advise your patrons not to share any passwords with anyone around them, or visit websites that contain sensitive information, such as a credit card.

What are some examples of businesses who have done this and what were the results?

Wi-Fi Waiter is a technology solutions provider that converts Wi-Fi in your restaurant into an ordering solution so that customers can place orders by connecting to Wi-Fi. In the last six months, it has found the following benefits for its clients:

The average ticket size increased by 15.8% compared to the average ticket size from orders collected at the counter.
54% of the orders collected included an add-on, up-sale, or additional modifier.
19% of the customers have used the service more than once over the past 6 months, leading to 42% of the total orders collected. This proves the high uptake of the service by loyal customers and high repeat usage.
30% of the users who placed orders using Wi-Fi Waiter also accessed free Internet at the location.

-source: Wi-Fi Waiter

Wi-Fi marketing isn’t just a winner with restaurants, it’s been demonstrated time and again to deliver stellar results across many different business types. With its data and leads collected, Charlotte Russe launched a campaign promoting happy hour called “Appy Hour,” and saw sales increase by 42% in a single day. Flip Flop Shops, a store located inside a shopping mall, offered free Wi-Fi to guests and offered them exclusive coupons when they logged in. With this campaign, the store saw nearly four new customers join their Wi-Fi each day, gained almost 1,000 new e-newsletter subscribers, and saw a 17% redemption rate on their coupons in an 8-month period.

Will people come just for the Wi-Fi and not buy anything?

While this may have been true to the first coffee shops that pioneered free Wi-Fi, and got stuck with students who stayed all day and didn’t buy anything, free Wi-Fi is no longer seen as a luxury, but something that will add value to your customers’ experience while visiting your establishment.

As an incentive for signing up for your newsletter to access your Wi-Fi, offer them a discount on a meal or drink – since they’re already inside your establishment, they could be more likely to make a purchase.

Will I be able to communicate to users on my Wi-Fi? Is this acceptable to most people?

If a user elects to use your Wi-Fi by exchanging contact information, they’ve already accepted that they’re open to being contacted by you to learn about specials, events, and other promotions you could offer them. In fact, this is your opportunity to make your marketing personal; you can use Wi-Fi marketing to send targeted, tailored messages to your patrons based on specific information about them such as their age, and the last time they visited.

By employing Wi-Fi marketing, your restaurant can connect with guests through automated marketing messages to bring them back. Grow your brand’s social media following by directing them to your channels and leading them directly to promotional content to optimize your engagement.

Will this bring me more customers?

This is the whole reason we are telling you about this awesome marketing tactic! When Wi-Fi is used to collect customer information, this allows you to stay top of mind with your existing customers by keeping in touch with them – sending a special on their birthday, coupons to their mobile device, and other added benefits. Wi-Fi marketing has also been proven to increase the frequency of customer visits. According to Yelp, Wi-Fi marketing customers visit up to 80% more frequently vs those who don’t. If you’re providing your customers with a great dining experience, chances are they will return with friends and family, increasing the number of visitors, and customer retention overall.

If you want to capture valuable customer social data for marketing and connecting with your patrons, contact Absolute Marketing Solutions to partner with you and develop a long-term, effective strategy for harnessing the power of Wi-Fi marketing. Unleash the lower of Wi-Fi marketing for restaurants today!

You Might Also Like:

Miné Salkin

Miné Salkin is a multimedia producer with a specialty in marketing, tech writing and digital storytelling.

6-Step Security Checklist for Social Media

Posted on November 27, 2017 by absolute.admin3

Best practices for restaurant owners & operators

Social media marketing for restaurants offers enormous benefits to increase profits and build brand awareness. While many clients may tend to focus on messaging, promotions, and growing their brand awareness, there are also a few critical housekeeping tasks that should be done properly to ensure that you maintain ownership of your brand and social media properties.

In addition, businesses must also be concerned with security with regards to their online presence. In this blog, we uncover the 6-foolproof steps to securing your social media channels. If you have yet to set up your social media channels and want some in-person guidance, contact the Tampa social media marketing team at Absolute Marketing Solutions today!

Identify compromises

For businesses as well as individuals, they may not recognize that they have been subjected to a case of an online breach. Perhaps you’ll discover that your Facebook business page contains posts that you didn’t publish, or a customer will tell you that you sent them a strange message. These are all familiar scenarios for businesses that have been compromised, but the first step is in recognizing where the compromise has occurred.

Websites such as haveibeenpwned.com allow you to search for a username or e-mail and check if they’ve been compromised by a data breach. The site also provides information as to the name and date of the breach. This can be useful if you monitor your email accounts closely, and you can even set up an alert to be notified. If you are the subject of a breach, make sure to change your password immediately, and remain vigilant if you see anything posted on your behalf without your consent.

Verified accounts

Verified accounts are social media accounts whose source, name, and identity have been confirmed and vetted by the social media platform. Donning a special badge, it represents that the profile is trusted by Facebook, Twitter, or wherever it appears.

While many celebrities deal with impersonations, brands and restaurants should also concern themselves with verifying their accounts. As you can see below using the example of Ashton Kutcher, the checkmark next to his profile indicates which is the true, authentic account for the actor and entrepreneur.

Real:

Fake #1

Fake #2

Depending on the size of your company, you may elect to go for a verified account whenever and wherever possible. Facebook and Twitter have various instructions for accomplishing this, mostly they involve submitting a valid form of a government ID to verify your identity. Having the badge next to your name on social media can not only make you feel more secure that your identity is not being compromised, but it will also build trust with your audience.

Multi-factor authentication

Enabling multi-factor authentication is highly recommended not only for business owners but individuals as well. Securing your email accounts, social media profiles, and business profiles with two-factor authentication could potentially save you from hardship in the future if someone attempts to hack into your account.

Two-factor authentication works by requiring verification on two devices. Usually, this is through your email address or username, paired with a mobile phone number. This way, if someone manages to discover your username and tries to log into your account, they’ll also need the code from your mobile phone to get access. Multifactor authentication is a step to better protect your brand, and reduce fears of online piracy and identity fraud, and is now employed by a vast majority of the largest social media networking sites.

Monitoring spoofs & impersonations

We recommend regularly Googling your business’ name and keeping track of the search engine page results (SERPs) to identify if other individuals or organizations are impersonating you. Even if the intent isn’t to damage your brand, they present a danger to you by not being under your control. (If you scroll back up, you’ll see how Ashton Kutcher has two Twitter accounts closely resembling his own, unfortunately, the impersonated accounts are used to disseminate jokes of a political nature which may not reflect his own opinion.)

Many popular brands inspire fan pages, parody accounts, and groups, such as Nihilist Arby’s, and Bill Bye Tho. Many official fan pages will have verified accounts too, to encourage followers to select them rather than another account. It is a good practice to be aware of these groups online and if beneficial for your brand, engage with them.

Train your employees on spotting and reporting abuse

Depending on the technical savviness of your staff, you may have employees who are active on social media. Encourage them to follow your business’ social media pages, and instruct them on how to report abuse if they discover it. We recommend that administration of social media accounts is limited to one or two senior members of your marketing or sales team, to maintain consistency in brand tone and messaging.

Use multiple passwords

While this may seem like a pain, at a time where people have dozens of passwords, never re-use the same password twice as a rule of thumb. You may consider using a password manager to keep your credentials organized and safely stored in a convenient manner. As a best practice, attempt to limit sharing passwords within your organization, and elect to create separate usernames and accounts for other people who have administrative access to your social media accounts.

What to do if your social media accounts have been hijacked.

If you are reading this blog because you have been the victim of an account hijacking, remain calm. Everyone and anyone can be the target of a hack, so don’t think that you’re the only company or person to go through this. There are a few remedies you can take immediately if you discover that your account has been hijacked.

If you’re still able to log in, do so and immediately change your password. While you are in there, check that the email address listed on the account is yours, and hasn’t been updated by the hacker. If the email address has been changed, change it back to the email address you previously used. This is of paramount importance because if you leave the hacker’s email address on the account, they could simply request a new password, and the notification would go to that account.

Next, enable two-factor authentication and select the medium you would prefer. If this wasn’t set up in the first place, you may be feeling sheepish and regretting your mistake, but this is an opportunity to learn the importance of safeguarding your accounts.

If you use any third-party applications that are connected to your social media, revoke the access, especially if there are apps you don’t use or recognize. If you use a marketing automation tool such as HootSuite, you can re-add the accounts to the platform later.

If there are any offending messages on your pages, delete them, and issue a public apology.

If your situation is direr and you are no longer able to log in, still, remain calm. On Twitter, you can reset a password request if the hacker did not change the email address associated with the account. Let’s say your hacker did change the email – then you’ll have to go to Twitter’s help center and report the violation on this form. Twitter will contact you and go through the necessary steps to confirm your ownership of the account in question. Once they’ve re-instated your access, go through the above steps after logging in.

Other social media networks have similar instructions for reporting impersonation or hacked accounts. Here is a quick list here for easy access.

Reporting a hijacked account on Facebook: https://www.facebook.com/help/131719720300233

Reporting a hijacked account on Instagram: https://help.instagram.com/368191326593075

Reporting a hijacked account on Snapchat: https://support.snapchat.com/en-US/a/hacked-howto

Reporting a hacked account on LinkedIn: https://www.linkedin.com/help/linkedin/answer/56363/reporting-a-hacked-account?lang=en

Even if you have successfully reclaimed all of your pages back from your hijackers, don’t be complacent. Practice vigilance and continue to monitor your accounts to make sure that hackers do not compromise your restaurant’s social media channels.

If you want more guidance on how to leverage social media marketing for your restaurant or business, contact the team at Absolute Marketing Solutions today for a free digital strategy consultation. We have the experience and knowledge of working with restaurant owners and operators to get their brand story into the minds of their customers. Contact us today at 813 908 6862.

You Might Also Like:

Miné Salkin

Miné Salkin is a multimedia producer with a specialty in marketing, tech writing and digital storytelling.

5 Must-Have Features for your Restaurant’s Website

Posted on November 8, 2017 by absolute.admin3

Restaurants pride themselves on providing a warm environment for visitors to enjoy time with their friends and family while creating meaningful memories over a good meal. While so much time and energy may be devoted to ensuring that your restaurant is pleasant and inviting and your food is of the highest quality, many businesses spend little time or effort ensuring that their restaurant website design has the same effect. Many websites are launched and then neglected, not kept up-to-date, contain superfluous content, and do not engage a visitor. In short, they are uninviting and likely provide a terrible user experience.

If you are a restaurant owner or operate one, you may not realize that your outdated website is hurting your business. Here are Absolute’s 5 Must-Haves for your restaurant website to maximize leads, build customer loyalty, and elevate your brand.

Make it easy for them to contact you

Nothing is more important than making sure your site’s visitors know how to reach you. Prominently list your name, address, and phone number (NAP) on your homepage, footer, and contact pages. As a rule of thumb, offer as many points of contact as possible so that if they search for you, they know exactly how to make a reservation, order online, or ask a question.

If you have a customer looking for your restaurant, don’t frustrate them with poor information layout so that they go somewhere else! If you have a newsletter, you can also offer an opt-in for your customers where they can sign up and collect information on future promotions. In short, make it easy for your customers to get what they’re looking for.

Show off your Menu

Ideally, your menu should be displayed in HTML format so that search engines can index your content, and users can easily read your page on various devices. However, if you are updating your menu often, it can be time-consuming to make the changes. Therefore, we see that many restaurants opt for a PDF version of their menu for the sake of simplicity.

We recommend having both. PDF’s can make the page load more slowly and may be difficult to view on smaller screens. We suggest including your menu as a PDF in case a user wants to download and print your menu for future reference. Always make sure your menu is updated to reflect price changes, the addition or removal of menu items, or any other modifications.

Make Your Website Responsive

Always consider that a significant portion of your audience may be looking for you, or viewing your website, from a mobile or tablet device. In 2015, mobile search exceeded desktop search, so if your website isn’t responsive, it will likely give a poor user experience. Not only can it negatively impact the user’s opinion of your business, but can result in penalization from Google, which gives preferences to mobile-friendly, responsive websites in search results. A study recently found that 60% of consumers will go to a competitor’s site after a bad mobile experience, so don’t give your potential customers a reason to visit your competitor.

Appealing Visuals

While videos can be a powerful promotional tool for your brand, having a slow loading video start up on autoplay isn’t a best practice. The same goes for background music. Nothing is more annoying than a slow page loading, followed by background music that you can’t turn off or control.

The aesthetics of websites have changed over the years, and while splash pages once created an allure of exclusivity, they won’t provide your user with any other benefit than having to click once more to enter your site.

Instead, use appealing visuals including photographs of your food, restaurant interior, seating arrangements, and visitors to entice future customers into your establishment. Your homepage is the prime opportunity to showcase the ambiance and atmosphere of your restaurant and give the user an impression of your eatery in a few fleeting moments.

Be sure to highlight special offerings, favorite menu items, chef specials, and other pictures to represent your establishment and add tremendous visual flair to your website.

Social Media, Reviews, and Testimonials

Nothing adds more credibility to your restaurant’s website than reviews from real people who have visited your establishment. Indicate your social media channels so that users can follow you, or read more about other people’s experiences. According to Brightlocal, nearly 90% of visitors trust online reviews as much as personal recommendations. While there are so many channels, you may wish to choose the ones that work best for your brand. Social media can increase customer retention and advocacy, so don’t neglect to monitor those online properties and ensure that they are consistent with your website and restaurant.

Absolute Marketing Solutions is an award-winning web design company based in Tampa, Florida. We have served over 200+ clients worldwide providing digital strategies to accelerate growth and create new business opportunities. To learn more about our team, visit our page here.

Want to get the Bonus Website Must-Have? Sign up below for exclusive access:

Content

Search engines, as well as humans, love quality content. With that said, having a place on your restaurant’s website, such as a blog, is an integral part of your overall digital marketing efforts. Be sure to add blog posts, news stories, awards and recognition, and other pieces of relevant information that would benefit your customers. For a free content marketing evaluation, contact the team at Absolute Marketing Solutions today.

You Might Also Like:

Miné Salkin

Miné Salkin is a multimedia producer with a specialty in marketing, tech writing and digital storytelling.